IT operations and support
- Windows and macOS
- Endpoint deployment and support
- Application troubleshooting
- IT service delivery
- Microsoft 365
IT service delivery · Systems · Automation
Johnathon Russell
Information Technology | Systems, Automation & Digital Solutions
IT professional with hands-on service desk experience and contributions to production application and process improvements. Studying a Bachelor of Business / Information Technology at Queensland University of Technology.
01
IT service delivery
02
Systems & endpoint support
03
Automation & improvement
04
Business & IT education
About
From front-line support to better day-to-day systems.
Business and IT study alongside hands-on experience in school technology environments.
My work spans end-user support and practical improvements to internal event requests and warranty administration. In my university capstone, I contributed frontend development, integration, testing and sprint planning across two business application modules. My areas of interest include systems, cybersecurity, cloud technology, automation and digital transformation.
Education
Bachelor of Business / Information Technology
Expected November 2026Queensland University of Technology
Areas of interest
- Enterprise systems
- Cloud technology
- Cybersecurity
- Automation
Professional capabilities
Practical experience across people, systems and process.
A summary of the operational, technical and delivery capabilities demonstrated in my work and study.
Development and integration
- Python
- JavaScript and HTML/CSS
- SQL
Systems integration
- REST API integration
- Resource Central integration
- SQL Server stored procedures
- Data persistence testing
Professional practice
- Requirements analysis
- Process improvement
- Technical documentation
- Stakeholder communication
- Testing and troubleshooting
- Project planning
Experience
Service delivery with practical improvements.
Selected contributions from operational support, device deployment and workflow improvement.
Anglican Church Grammar School
Service Desk Officer
March 2025 – Present
Provide technical support and IT service delivery across school systems, devices and applications, while contributing to internal application improvements and process automation.
Role scope
- Support Windows and macOS devices, Microsoft 365, specialist applications and end-user environments.
- Assist with endpoint deployment, hardware troubleshooting, repair coordination and warranty administration.
- Investigate application issues, manage escalations and follow service delivery procedures.
- Review suspicious email reports and relevant Microsoft security administration information as part of initial triage.
Selected outcomes
Laptop warranty automation
Developed a Python and SQL solution for warranty tracking and email notifications. Deployed to production for use by IT Service Desk staff; designed to reduce repetitive administration and improve information consistency.
Resource Central
Developed and refined a multi-step event-request interface integrated with Resource Central. The redesigned form replaced the previous form and was deployed to production.
Self-employed
Private Tutor
Tutoring for primary and secondary students across a range of subjects, with learning support tailored to individual needs.
Lourdes Hill College
Junior Information Technology Support Officer
November 2019 – February 2025
Casual school-holiday support role, completed for approximately two months each year (around ten months in total).
Role scope
- Prepared approximately 500 laptops with the Windows 11 image and checked Microsoft applications.
- Supported student and staff device issues, maintained help desk tickets and assisted with hardware repairs and office technology setups.
Selected work
Three examples of applied IT work.
Internal process improvement and collaborative application delivery.
Business process improvement · Application development · Systems integration
Resource Central
Replaced the previous event-request form with a structured, multi-step interface integrated with Resource Central.
View case studyEnterprise applications · Systems integration · Project planning
Cobble
A university capstone delivering two modular business application components, with individual contributions across frontend development, integration, testing and sprint planning.
View case studyIT operations · Process automation · Python · SQL
Laptop Warranty Automation
A Python and SQL workflow developed to support laptop warranty tracking and generate email notifications.
View case studyContact
Discuss an IT opportunity.
Contact me about service delivery, systems support or technology improvement opportunities.